FAQs
Frequently Asked Questions (Wholesale B2B)
Q1: What’s the wholesale MOQ?
Flexible MOQ: 5–10 units for in-stock models; 50–100 units for OEM custom (color/logo) orders (varies by model).
Q2: Can I order a sample first?
Yes. Samples at retail price; 100% price difference credited on bulk orders (≥ $2,000 USD).
Q3: What’s the lead time for mass production?
In-stock: 3–5 business days; standard bulk: 15–20 days; OEM custom: 30–45 days (complexity-dependent).
Q4: Warranty & after-sales for distributors?
1-year warranty on main components, plus 1%–2% free spare parts and engineer video troubleshooting support.
Q5: Meet local electrical/safety standards?
Yes. 110V/220V, US/EU/UK/AU plugs. CE, FCC, RoHS certified for legal local sale.
Q6: Bulk order shipping?
Options: Express (5–9 days); Air Freight (10–15 days); Sea Freight (30–45 days, cost-effective for large volumes). We also work with your designated forwarder.
Q7: Exclusive regional agent?
Yes. Eligibility depends on market potential & annual order volume. Contact Sales Director: yoyo@edoai.com to discuss long-term plans.